- Only keep your Card password (PIN number) safe in your memory
- Keep your card in a safe place and do not leave it in a place where you are not
- Avoid sharing your card’s information
- Avoid disclosing your card number to others
- Notice and inquire about suspicious multiple withdrawals on your card
- Review your credit card transactions on a regular basis
- Keep your banking information and numbers safe
- Notify the Bank immediately in case you lose your credit card or ATM card by calling the toll free number 800 124 3000 (920013323 from your mobile)
- Change your PIN numbers regularly, especially after returning from travel and do not respond to unknown calls or e-mails
Here you will find a set of tips & guidelines that should be adhered to. In order to protect your cards while travelling to ensure that you don’t incur more than you expect:
- Make sure you sign on the signature bar on the back of the card.
- Inform us about the destination and the period of your travel, so we don’t suspend your credit card, unless we suspect an unauthorized activity.
- Don’t carry all your credit and debit cards with you when you travel. This decreases the risk of having all your cards being lost or stolen.
- Carry a record of the card numbers, including the phone banking bank number, in a safe place. This will make it easier for you to inform us about a lost or stolen card.
- Before you use any ATM, take extra care and check if there is any external plastic card reader that aims at stealing your information.
- When you type your PIN at any merchant, make sure no one can see it.
- Do not allow waiters or cashiers to take your card out of your sight and swipe it on your behalf.
- Make sure you update your mobile number at the bank, to receive notifications about transactions on a regular basis. This will allow you to inform us about any transaction you suspect.
- Review the transaction amount on your card before you approve it, to avoid any scam that could be more than the exact amount.
- If any retailer claims that the first transaction did not go through, make sure you get the cancellation slip. This will help you avoid double charge.
- Updating your banking credentials should only be done directly through the Bank's branches or the Bank’s ATMs
- For your protection, make sure to not disclose your banking information and to keep it safe
- For your protection, change your password(s) regularly and when a compromise of the password(s) is suspected
- Alawwal is NOT liable for any loss arising from your sharing of your User IDs, passwords, cards, card numbers or PINs with anyone, NOR from their consequent unauthorized use
- Make sure to review your bank and credit card statement regularly and make sure that the processes that have been made are authorized operations (i.e., you made them yourself or you are aware of them)
- The bank official may contact you when needed but WILL NEVER request for your ATM PIN, Credit Card PIN, Internet Login Password or Your One time Code (OTP).
If a person claims to be from the bank and requests the above, please do not provide them with any information and contact the bank immediately.
- Be careful when accessing your accounts from public places such as internet cafes or such and limit your use of Alawwal Online to inquiry only
- Do not leave your mobile device unattended
- Secure your mobile phone with a strong password
- Do not store your bank account details on your phone
- Be careful when using your mobile phone in a public place
- When using an ATM, make sure there are no suspicious or unfamiliar devices that may be attached to the ATM which are designed to steal the data stored in your card or your money
- Avoid the use of unknown and unprotected "Wi Fi" networks to access e-banking services online
- Your phone number, date of birth and name are easy to identify, so avoid using them as a user name or password when accessing e-banking services online
- Be careful when entering the Bank’s e-banking portal by making sure to see a lock icon at the bottom of the browser which indicates that the log-in page is secure, and that the security certificate is registered under the name of the bank.
- Use the (log out) option why you complete your banking browsing
- Use Microsoft Internet Explorer Version 11 or latest, as it has many security features.
- Alawwal Mobile banking services supports Android v4.4 and above and IOS v6.0 and above
Maintaining the confidentiality and security of your banking information is one of the most important priorities in the Alawwal. For protecting our clients, we recommend that it is necessary to abide by the following information security guidelines:
For your Safety
- Do not disclose your password to any person.
- Do not inform anyone about the password of your internet Banking or your ATM PIN number, even if he/she is an Alawwal employee.
- Change your password frequently to ensure that no one can know it and use it.
- Make sure that you are not being watched when you enter your information on the ATM or computer or P.O.S machine, especially when entering the password.
- When you are logged in to internet banking, do not leave your computer unattended.
- Make sure you logout from internet banking by clicking the logout button. This protects your account from unauthorized use.
- We recommend that you type the official Alawwal's site address in the browser for accessing internet banking. We do not recommend searching for the bank website address through Internet search engines.
- Be careful not to enter the bank’s website through fake links that you may receive through email, SMS or other websites. ALWAYS use the bank's official addresses printed or published by the bank.
- Be careful of emails, unknown calls or mobile messages that ask you to disclose your password, credit card numbers or personal information.
- Beware of fraud eMails , SMS , Whatsapp messages and suspicious websites, and do not respond to requests to provide personal information or passwords, or calling a number or any personal data, whether over the phone or by email or in unknown or unauthorized Internet sites. Make sure that you always use the official website of Alawwal and Alawwal channels.
- In case you do not use your bank account for a period of six months, all your transactions including the internet banking services shall be suspended until you activate your bank account.
For your Computer protection
- Be sure to use the original version of the Windows operating system on your computer.
- Make sure to install antivirus and anti-spam software and constantly and make sure it is updated.
- Activate the Firewall program which exists in the operating system.
- Do not install any software from unreliable sources or unnecessary software.
- Make sure to use your own computer when you access Alawwal internet banking services, and do not use common or shared devices used in public places especially when outside the Kingdom.
- Make sure you read the latest security alerts to minimize new security risks.
For your privacy
- All information exchanged during the use of internet banking services will be protected and encrypted by using Data encryption Protocol SSL.
- The bank implements the multi ID verification system to raise the safety level when using electronic channels.
- Alawwal automatically disconnects your internet banking session with internet banking services after 10 minutes, if you do not make any activity.
- Alawwal staff are committed to maintain the secrecy and privacy of clients Information.
- The bank does not provide any third party with your information except, if requested, and in accordance with the regulations of the Kingdom of Saudi Arabia which govern our relationship with you.
- We follow high standards to protect the files and important information against any loss, destruction and distortion. We also carry out, periodically, and constantly, security reviews of the banking systems to determine the security level and readiness of our systems.
- Make sure you update your information regularly with us especially your mobile number so we can notify you of your financial transactions.
- Beware of SMS messages requesting you to click on a link to download or update Alawwal Mobile Apps which can infect your mobile and expose your banking information.
- Beware of SMS messages requesting your banking information.
- Disregard any emails and SMS messages claiming you have won a prize and asking you for your banking information. Call 330330 to report this messages.
What is Phishing?
It is an online identity theft scam. Typically, criminals send emails that look like they're from legitimate sources, but are not. The fake messages generally include a link to spoofed websites, where victims are asked to provide sensitive personal information. The information goes to criminals, rather than the legitimate business.