Phone Banking

Our phone banking service allows you to contact the bank from anywhere to complete almost any banking transaction.

Pay SADAD bills through your Alawwal account or credit card.
Pay and refund MOI fees through your Alawwal account or credit card.
Add, activate or delete SADAD beneficiaries.

Transfer money to any Alawwal account, as well as any other local or international accounts.
Transfer money to charity organizations.
Add, activate and delete transfer and credit card beneficiaries.

Check your credit card balance.
Request a replacement for a credit card that is lost or stolen.
Assign and reset your credit card PIN instantly.
Request a new credit card.
Make a cash on demand transaction.
Make credit card payments.
Pay your SADAD bill.
Pay your MOI fees.
Make use of the assistance we provide.
Increase your credit card limit.

Inquire about your account balance and details.
Earn Tedallal points when paying your SADAD bills and MOI fees, as well as transferring funds to any local or international bank. Click here to explore more about earning Tedallal Rewards Points.
Use the Alawwal Token app for a login password and a financial transactions password.
Check what your IBAN account number is, and request to receive this through SMS.
Subscribe to eStatement.

Change your Phone Banking PIN.
Inquire about and buy IPOs.
Check the details of your time deposit account.
Inquire about your investment details such as mutual funds.

Channel Support

We’re always on hand to support your phone, internet and mobile banking needs.

If you’d like to activate or deactivate your cards, you can:

Activate your credit card instantly.
Block your credit card in case its lost or stolen.
Activate your ATM card.
Block your ATM card instantly in case its lost or stolen.

View our phone banking IVR Call Tree View our phone banking IVR Call Tree (Preferred and Private Banking)

Registering for Phone Banking:

Please call one of the numbers below and follow the steps listed below:

From a landline: 800 124 3000
From a mobile or abroad: +966 9200 13323 or +96611 2548338

Choose 1 for Arabic or 2 for English
Press 3 for phone banking services
Enter your ATM card number
Press 1 to receive a One-Time-Password on your mobile
Enter the One-Time-Password
Enter the ATM PIN
Set up a phone banking PIN. Enter a 4-digit code (different to your ATM PIN). Re-enter the 4-digit code for confirmation.

Register Through any Alawwal ATM

Insert your ATM card into any Alawwal ATM
Enter your card PIN
Choose ‘Change PIN’
Select ‘Change PhoneLink PIN’
Enter a 4-digit code (different to your ATM card PIN)
Press ‘Enter’
Re-enter the 4-digit code for confirmation
Press ‘Enter’

Before you register, make sure you have a valid ATM card and that your mobile number is added to your account. This can be done at any Alawwal branch or ATM.