Phone Banking

Connect and transact anytime with simple and personalized phone banking.

Phone Banking

Our phone banking service allows you to contact the bank from anywhere to complete almost any banking transaction.

Channel Support

We’re always on hand to support your phone, internet and mobile banking needs.

If you’d like to activate or deactivate your cards, you can:

  • Activate your credit card instantly.
  • Block your credit card in case its lost or stolen.
  • Activate your ATM card.
  • Block your ATM card instantly in case its lost or stolen.
View our phone banking IVR Call Tree View our phone banking IVR Call Tree (Preferred and Private Banking)

Registering for Phone Banking:

Please call one of the numbers below and follow the steps listed below:

From a landline: 800 124 3000
From a mobile or abroad: +966 9200 13323 or +96611 2548338

  • Choose 1 for Arabic or 2 for English
  • Press 3 for phone banking services
  • Enter your ATM card number
  • Press 1 to receive a One-Time-Password on your mobile
  • Enter the One-Time-Password
  • Enter the ATM PIN
  • Set up a phone banking PIN. Enter a 4-digit code (different to your ATM PIN). Re-enter the 4-digit code for confirmation.

Register Through any Alawwal ATM

  • Insert your ATM card into any Alawwal ATM
  • Enter your card PIN
  • Choose ‘Change PIN’
  • Select ‘Change PhoneLink PIN’
  • Enter a 4-digit code (different to your ATM card PIN)
  • Press ‘Enter’
  • Re-enter the 4-digit code for confirmation
  • Press ‘Enter’

Before you register, make sure you have a valid ATM card and that your mobile number is added to your account. This can be done at any Alawwal branch or ATM.

How to add your mobile number at an Alawwal ATM:

  • Choose ‘More Services’ from the main menu
  • Choose ‘Update Mobile Number’
  • Enter your new mobile number, then choose ‘Correct'

If you have any questions or want to talk to us, call us at:
800 124 3000 (from KSA)
+966 9200 13323 or +96611 2548338 (from abroad or mobile)

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Alawwal Bank