Customer Care

If you have a complaint on any of our services or about a transaction you have made, or you want to suggest improving our banking services and products, we are happy to hear you. We will contact you within 24 hours from receiving your inquiry.


Complaint and Suggestion Form Debit Card Dispute Form Credit Card Dispute Form

Tedallal Rewards Program

Voucher Replacement Form Request for Bank Draft Against Tedallal Rewards (Private Banking customers only) Request for Tedallal Voucher (Private Banking customers only)

Customer Care number
800 124 3332

For calling from abroad
+(966) 11 2548332

+(966) 11 4066346

Visit your nearest branch or our Customer Care Unit

Customer Care Unit location
Riyadh, Rawdha district. Al-Hassan Bin Ali street - Khurais road, first floor.

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Alawwal Bank